If you are using a Palm handheld, Missing Sync, and Life Balance 4.0.3 for Macintosh, the Hotsync menu will not appear in the desktop software, and the conduit will not install automatically when you first launch Life Balance.
You can still install the conduit manually:
1. Install Life Balance 4.0.3.
2. Control-click on the Life Balance icon and choose "Show Package Contents".
3. Open the Contents > SharedSupport folder.