This afternoon we discovered a configuration problem with our support center software which prevented us from seeing many of your follow-ups to your helpdesk tickets. We could see new tickets and emails sent directly to support@llamagraphics.com, but your replies to our requests for more information were going into a testing mailbox that was hidden.
I apologize to those of you who have been waiting for help. None of your emails were lost, and there is no need to resend them. The problem is fixed now, and we're working through the backlog to respond to everyone who needs a reply.
Thank you very much to Jeff K, who spotted the issue, and alerted us to what was happening. And thank you also to everyone in our community for being patient with us while we get to your follow up questions.
--Stuart
