Sync message "Network error. The list of remote documents could not be retrieved. Please check your network firewall settings"
Question:
Got my new iPhone 3G S and installed LifeBalance 5.04. When I attempt to sync with LB desktop (5.05) I receive the following message on the iPhone:
"Network error. The list of remote documents could not be retrieved. Please check your network firewall settings."
I have enabled iPhone synchronization under the Mac LifeBalance Menu item, but I left the TCP/IP port number blank. On the iPhone, under "More" and "Network" I can select "Sync" and see my Mac, but then the connection times out and I receive the network error message.
I have a solid wifi connection with my Airport and have good internet connectivity.
Any ideas?
Answer:
Thanks for getting in touch with us. Here is how you look for those firewall settings.
Go to the System Preferences.
Choose "Security" which is in the top row. There are three tabs, choose the one for "firewall."
Either choose "allow all incoming connections" OR the third option "set access for specific services and applications."
If you choose the third option, you have to add Life Balance to the list of okay applications.
It is also possible that you have a secondary firewall application installed. Be sure to add Life Balance to its list of approved applications too!
I hope that is helpful and clear. That should be enough to get you going on that new iPhone.
