Syncing Advice for the iPhone and iPod touch
If you are having trouble syncing, first go back and read the iPhone Advice Book Chapter on Syncing:
http://www.llamagraphics.com/resources/documentation/iphone/ChapiPhoneSync.html
If this doesn't immediately clear up the problem, try the following:
Check the wi-fi settings on the iPhone - they are in the launch page. They should be set to your network - not a neighbor's network.
Check to make sure that your desktop computer is on, not completely asleep or turned off.
If you are syncing to Life Balance for Windows, Life Balance should be running and your Life Balance outline should be displayed. The Windows desktop needs the free application BonJour to help the sync.
The desktops should be the current version of Life Balance and the 'Enable iPhone Sync' should be marked. For both, the advice book will explain other conditions to be met on the desktop.
If you do not have a license for the desktop and the trial is up, you need to purchase a license.
If you are still having trouble, let us know by opening a ticket - and tell us that you have read this article and gone through the suggestions here.
