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Winows 5.2.1 Crashing after update?

Submitted by toko on Wed, 07/14/2010 - 13:51

Ever since I upgraded to 5.2.1, my LifeBalance crashes when making updates. This is getting increadably frustrating. Does anyone have the same experience, or a way to address this? HELP!

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cewhite's picture

Try a repair install....

Submitted by cewhite on Thu, 07/15/2010 - 14:06.

Hello there toko,

Thanks for getting in touch with us about this.

Are you getting any error message when it crashes? If you get a message saying that there is a crash log, you should send that to us in a Ticket.

The other thing that you can do, since you say this started after your upgrade, is to do a "repair" install, which clears most reports of this kind.

Give that a try, and let us know if that takes care of it for you.

Best wishes,

--Catherine--*

Repair Install

Submitted by toko on Thu, 07/15/2010 - 18:15.

Can you explain what a repair install is, or how to do this?

cewhite's picture

Sure! :-)

Submitted by cewhite on Sat, 07/17/2010 - 15:11.

Open the Add/Remove control panel... Select Life Balance.
Click on the text that says "Support Information" and a second window appears that has a repair button. Click on that.
That usually helps in situations like you describe.

Best wishes,

--Catherine--*

Open the Add/Remove control panel... Select Life BalanceOpen the Add/Remove control panel... Select Life Balance

Click on the repair button...Click on the repair button...

Windows 5.2.1 Crashing

Submitted by toko on Mon, 07/19/2010 - 13:14.

Bummer, tried the repair, but still experiencing crashes. Please let me know if you have anything else that can be done. If a do a clean install, is there a way to back up my current data and bring this in? If so, how do I create a back up file before I delete my current installation?

cewhite's picture

Clean install will not affect your data file...

Submitted by cewhite on Mon, 07/26/2010 - 17:16.

If you need to do a clean install, that will not affect your data file for Life Balance.

Life Balance uses documents, with an extension of .LBD, so you can simply copy that file to a safe place or other media to make a backup.

I hope that is helpful and clear,

--Catherine--*

Try to uninstall then go

Submitted by Zerocrat on Wed, 04/13/2011 - 11:36.

Try to uninstall then go click start>My computer>(C:)>Program Files look for the Life Balance folder then delete it.

Now reinstall Life Balance. Also, whenever my my computer is running slow I close the software and open it again.

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