This afternoon we discovered a configuration problem with our support center software which prevented us from seeing many of your follow-ups to your helpdesk tickets. We could see new tickets and emails sent directly to support@llamagraphics.com, but your replies to our requests for more information were going into a testing mailbox that was hidden.

I apologize to those of you who have been waiting for help. None of your emails were lost, and there is no need to resend them. The problem is fixed now, and we're working through the backlog to respond to everyone who needs a reply.

Thank you very much to Jeff K, who spotted the issue, and alerted us to what was happening. And thank you also to everyone in our community for being patient with us while we get to your follow up questions.

--Stuart

The Llamagraphics support center has been upgraded to Cerberus Helpdesk 4.1, and is ...uh... looking a little rough around the edges. It may take us a couple of days for us to put the spit and polish on the new support center, but it's up and running.

The good news is that the new support center includes better searching for knowledge base articles, an RSS feed for Life Balance support tips, and eliminates the confusing "login" area of the old support center.